Shipping policy
Shipping - Any unauthorized cancellations, refused orders or returns will be charged a 20% re-stocking fee + all shipping charges.
Shipping damages are the responsibility of the shipping carrier.Ā
Damages from shipping must be reported within 3 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description of out Contact page.Ā
Keep all packaging materials and do not use the damaged product until the shipping issue is documented with the shipping carrier. We will need to file a carrier claim on your behalf.
We will exchange or replace products, but refunds will be at our discretion.
By purchasing our products, you agree that you are knowledgeable about the safe, appropriate use and storage of the products that you purchase.
Summer heat warning
- Wax Candles can get slightly dimpled and uneven when shipping in hot weather.
- Lip balm can melt and leak out of the tubes.
- Heat reduces the shelf-life of lotion and can cause some discoloration.
- While these things are rare, please keep it in mind if you think your package will sit on a warm doorstep or in a hot mailbox for any length of time.